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How to update your payment details when Facebook pauses your ads

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Sometimes, for reasons unknown, your credit card details or Paypal info will disappear from your Ad Account. Or you might have gotten a new credit card and forgotten to tell...

How to get your ads to run from your Facebook Page and Instagram Account

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There are countless ways to connect your Instagram account to your Facebook assets. However, in order for ads made on your Facebook Page to be automatically connected to your instagram...

Why you may not be able to temporarily create, edit or update your ads after switching Facebook settings

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If you have recently updated your Facebook settings in Shoelace, you may now be seeing a warning message in your Shoelace Dashboard that looks something like this: and you may find you are unable to make edits...

Sharing your instagram asset with Shoelace

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The Shoelace team may request access to your instagram account in order to build audiences based on instagram engagement. Here is how you can share access with the team: 1.)...

Facebook requires users to accept their new Custom Audiences Terms every 90 days for our email based integrations to work

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As Facebook has recently updated their Custom Audiences Terms, customers using our email based integrations will need to accept the new Custom Audiences Terms every 90 days in order for...

Steps to take to give Shoelace access to your Facebook product catalogue

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In order to populate your new ads with all your lovely products, Shoelace needs access to your Facebook product catalogue 😀However, sometimes our access is blocked by Two-Factor Authentication settings...