Marketing

How to update your payment details when Facebook pauses your ads

Sometimes, for reasons unknown, your credit card details or Paypal info will disappear from your Ad Account. Or you might have gotten a new credit card and forgotten to tell Facebook. This results in failed payments, which automatically puts a stop to your ads. It's a pain, but easily fixed!

Log into your Facebook Ad Account -> Click Ads Manager:

Next, under Settings, click Billing:

Click Payment Settings:

And you'll see this page:

The red rectangle is where your payment details will be summarised if they are in place - otherwise, you'll see "You have no payment methods.", as above. Just click "Add Payment Method", and you can input your new details 😄

Your ads will start running once Facebook can charge your new payment details!

Still having problems? Let us know, and we'll help you out.

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